Wholesale Shipping Policy
Our shipping carriers have advised us that packages may take 1-2 days longer to arrive. They have also suspended guaranteed delivery dates until further notice. This could delay the arrival date of your new tennis gear.
| Continental US | Ground | *Saturday and Sunday are NOT business days. |
| Eco-Friendly |
$6.95 per order. Free on orders over $49.99 (**see exceptions below) Due to the overwhelming response from our customers, we are offering an Eco-Friendly Shipping option. This option allows us and our shipping partners to do a better job consolidating freight and filling trucks and airplanes. This increases fuel efficiency which is better for our planet. Packages typically arrive in 4-5 business days. If you can wait a little bit longer for your gear, please give this option a try. | |
| 2nd Day Shipping | $12.95 on orders under $50 Valid in the 48 Contiguous US States only Limited time offer. Applies to in-stock items. Not valid on backorders, drop ship items, oversized or heavy items (cases of balls, court equipment, etc). *Saturday and Sunday are NOT business days. | |
| UPS 1 Day Shipping | *Saturday and Sunday are NOT UPS business days. | |
| HI, AK, GU, PR, VI, APO, FPO | U.S. Postal Priority Mail | Delivery in 5-7 business days. |
| Canada | Canada Express | Delivery in 5-7 business days typically. Please Note: Transit times will vary depending on time spent in customs and province to which package is shipping. Also, delivery costs do not include possible additional cost which will likely be incurred due to customs fees/duties. *For more information regarding this topic please See Below. |
| International | International Express | Delivery in 1-2 weeks typically. Please Note: Transit times may vary by country and do not include possible delays which may be encountered due to customs processing. Also, delivery costs do not include possible additional cost which will likely be incurred due to customs fees/duties. *For more information regarding this topic please See Below. |
**Several products (Heavy Court Equipment, Stringing and Ball Machines, and Cases of Balls) are restricted to UPS Ground within the continental US only. These items have a flat, per item charge for shipping that replaces the base
International FAQ
What credit card information is required to process my order?
Tennis-Point utilizes a procedure to confirm that the order has been placed by an authorized cardholder. It is an additional security measure required by Tennis-Point to protect, you, the cardholder, and Tennis-Point from credit card fraud. Our apologies for any inconvenience, but the added protection outweighs the small amount of time necessary to provide the proper information.
- 1. Name, Address, and Phone Number of the bank issuing your credit card
- 2. A copy of your credit card billing statement
- 3. A copy of your personal identification card or drivers license
Please fax this information to 513-956-4910
Will I have to pay any taxes or import duties?
There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.
What happens if I refuse or abandon my order?
Tennis-Point Supply cannot issue credit for international packages which are refused or abandoned.
Who is responsible for import fees, duties, and other charges?
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local government agency to determine the extent of such charges prior to purchase. We cannot issue credit in cases where packages are not delivered due to non-payment of fees.
All transactions are done in USD(United States Dollar). We are not responsible for any exchange rate differences.