Shoe Warranty Information
- Select shoe models are covered under a manufacturer’s six-month outsole warranty. The six-month period begins when the order is received; claims after six months of the order’s receipt will not be considered for warranty replacement. Replacement is determined at the sole discretion of the manufacturer.
- Shoe warranties must be submitted following the specific manufacturer’s listed warranty process. If the manufacturer’s process requests you submit directly through them, please follow their instructions as some manufacturers will not allow us to process warranties on their behalf.
- Outsole warranties are only valid on shoes that the manufacturer offers a warranty for. Applicable shoes will have the warranty information noted in the item description. Models not covered under a manufacturer outsole warranty will not be covered for outsole wear. The outsole must be worn completely through, exposing the midsole. Any damage to the toe bumper, or upper material of the shoe will not be covered under the outsole warranty. (Please see photos below.)
- Each sole warranty shoe is limited to a one-time replacement.
- Shipping charges are not included with the warranty and may vary from brand to brand. Prepaid return label may NOT be used to send back shoes for warranty evaluation.
- Manufacturing defects can be submitted for evaluation within six months of purchase. Please email photos of the shoes, along with your order confirmation number and a brief description of the issue to service@tennis-point.com to initiate a claim.
- Normal wear and tear, or damage caused by abuse (including wear from toe drag) will not be covered.
- If a direct replacement is not available for an approved defect claim, Tennis-Point will provide an in-store credit for the purchase price of the shoes, which can be applied towards a different model for the replacement.
- Claims made outside of six months of purchase will not be considered for defect evaluation.
Toe Drag Wear to the Upper Not Covered on any Model
Please select the brand below and follow the manufactures instructions to start the warranty process
Asics Shoe Warranty
For Asics Gel Resolution warranty replacement consideration, please email images of the worn shoes along with your order confirmation number to service@tennis-point.com. Shoes will be evaluated and if the manufacturer’s replacement criteria are met, a store credit will be issued for the purchased price of the shoe.
Babolat Shoe Warranty
For six month outsole durability guarantee information on Babolat Propulse Fury, go to https://help.babolat.com/hc/en-us/requests/new?ticket_form_id=360000196437.
Head Shoe Warranty
Head offers a six-month outsole warranty on the 2023 Revolt Pro and select marked 2022 models. To start your warranty claim please call the Consumer Warranty Phone Line 1-800-289-7366 and select option 2. Once approved, worn shoes should be shipped along with your original sales receipt to the below address.
Head USA Inc. 1041-A Swan Creek Drive Baltimore, MD 21226
K-Swiss Shoe Warranty
To initiate a warranty claim for the K Swiss Ultrashot 3 shoes, please visit https://kswiss.com/pages/ultrashot-warranty and complete the form. K Swiss will require photos of the shoes, as well as a copy of your original sales receipt, confirming purchase within 6-months. Consumer will pay $10.00 to cover the shipping for their replacement via the payment method of their choice on K Swiss’ website.
Mizuno Shoe Warranty
Mizuno's 6-month outsole limited warranty guarantee applies to the Wave Exceed 5 and applies only to the outsole. Please visit https://www.mizunousa.com/tennis-outsole-warranty and follow the instructions to submit your claim.
New Balance Shoe Warranty
New Balance’s 6-month NDurance rubber outsole limited warranty guarantee applies to the New Balance Fresh Foam X LAV, 996v5, UCHCOCO, 1007, CT-Rally and 1006 shoes, and applies only to the hard court–specific NDurance rubber outsole. Please visit https://support.newbalance.com/s/article/New-Balance-s-6-Month-Outsole-Durability-Limited-Warranty-Guarantee-Details for more information on the warranty. To submit the warranty, please visit https://newbalance.force.com/nbca/s/return-form?language=en_US and follow the listed instructions.
Nike Shoe Warranty
You can begin your warranty claim at nikeclaims.com or call Nike at 800-344-6453 to receive a claim number. A claim number is required to return Nike Air Zoom Vapor Cage 4 shoes under the six-month outsole durability guarantee.
Fila Shoe Warranty
To initiate an outsole warranty claim on your Axilus 2 Energized shoes, please contact Fila USA Consumer Relations at 1-800-845-3452 for a claim number and submission instructions.
Wilson Shoe Warranty
Please visit https://www.wilson.com/en-us/contact/warranty for details. The only shoes that are covered under a 6 month outsole durability warranty from the date of purchase is the Rush Pro 3.0, 3.5, 4.0.
Ship qualifying Wilson shoes to: Wilson Sporting Goods Co. Attn: Footwear Outsole Guarantee Returns 320 Aldi Blvd. Mt. Juliet, TN 37122