Shipping and International FAQ

Our shipping carriers have advised us that packages may take 1-2 days longer to arrive. They have also suspended guaranteed delivery dates until further notice. This could delay the arrival date of your new tennis gear.

PLEASE NOTE: Delivery of all UPS orders will be during the business week Monday-Friday ONLY.

Estimated Ground transit times from Tennis-Point (ZIP Code 45241)

Continental US Ground $6.95 per order. Free on orders over $49.99 (**see exceptions below)
*Saturday and Sunday are NOT business days.
Eco-Friendly $6.95 per order. Free on orders over $49.99 (**see exceptions below)
Due to the overwhelming response from our customers, we are offering an Eco-Friendly Shipping option. This option allows us and our shipping partners to do a better job consolidating freight and filling trucks and airplanes. This increases fuel efficiency which is better for our planet. Packages typically arrive in 4-5 business days. If you can wait a little bit longer for your gear, please give this option a try.
2nd Day Shipping $12.95 on orders under $50
Free 2 day shipping on orders over $50
Valid in the 48 Contiguous US States only
Limited time offer. Applies to in-stock items. Not valid on backorders, drop ship items, oversized or heavy items (cases of balls, court equipment, etc).
Delivery in 2 Business Days*.
*Saturday and Sunday are NOT business days.
UPS 1 Day Shipping $19.95 (+$5.00 per each additional item over 1 lbs). Delivery in 1 Business Day. Order must be received by 12:00pm EST to ship out the same day.
*Saturday and Sunday are NOT UPS business days.

U.S. Postal Priority Mail $20.95 (APO/FPO $8.95) (+$3.00 for each item over 1 lb).
Delivery in 5-7 business days.

Canada Canada Express $44.00 (+$3.00 for each item over 1 lb). Includes insurance and tracking.
Delivery in 5-7 business days typically.
Please Note: Transit times will vary depending on time spent in customs and province to which package is shipping. Also, delivery costs do not include possible additional cost which will likely be incurred due to customs fees/duties.
* For more information regarding this topic please See Below.

International International Express $54.00 (+$9.00 for each item over 1 lb). Includes insurance and tracking.
Delivery in 1-2 weeks typically.
Please Note: Transit times may vary by country and do not include possible delays which may be encountered due to customs processing. Also, delivery costs do not include possible additional cost which will likely be incurred due to customs fees/duties.
*For more information regarding this topic please See Below.

PLEASE NOTE: Delivery of all US Postal orders will be during the business week Monday-Saturday ONLY.

Items with Special Shipping Rules

** Several products (Heavy Court Equipment, Stringing and Ball Machines, and Cases of Balls) are restricted to UPS Ground within the continental US only. These items have a flat, per item charge for shipping that replaces the base $10.95 shipping charge usually charged for Ground.

The Product page for any of these items, displays the correct shipping amount.

*** Orders containing larger bags are restricted to Ground/Green shipping within the continental US. Please contact customer service if you need a quicker shipping option.

**** Additional charges may be required to ship to some locations. Customer service will contact you to confirm the amount before the order is charged and shipped.

NOTE: Tennis-Point only ships Asics, adidas, Nike, Babolat, Head, Penn, Thorlo, Yonex, and Wilson products to domestic addresses in the U.S. and U.S. Territories.

Freight Forwarders

Using a freight forwarder to ship items internationally may result in complications not covered by Tennis-Point.

If a freight forwarding service is used to ship items internationally, the following applies:

Tennis-Point won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that Tennis-Point isn't able to provide a replacement or a refund for any shipment taken outside of the U.S. by using a freight forwarding service. If ordering from Tennis-Point to deliver to a U.S shipping address, you should refuse the delivery of these goods if they arrive damaged and instruct freight forwarders to do the same. Tennis-Point accepts our shipper’s tracking information as proof that an order has been delivered to a freight forwarder.

If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from Tennis-Point to be shipped to a U.S. location, and then subsequently export these goods, you or the designated freight forwarder are considered the exporter of these goods. You or the designated freight forwarder are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Tennis-Point must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder's most up-to-date U.S. address is used.

Products which you export yourself or through a freight forwarder may not be returned directly to Tennis-Point after being exported.

International return labels will not be issued for items exported through a freight forwarder.

International FAQ

What credit card information is required to process my order?

Tennis-Point utilizes a procedure to confirm that the order has been placed by an authorized cardholder. It is an additional security measure required by Tennis-Point to protect, you, the cardholder, and Tennis-Point from credit card fraud. Our apologies for any inconvenience, but the added protection outweighs the small amount of time necessary to provide the proper information.

Required Information

Additional information may be required.
Please fax this information to 513-956-4910

Will I have to pay any taxes or import duties?

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

What happens if I refuse or abandon my order?

Tennis-Point cannot issue credit for international packages which are refused or abandoned.

Who is responsible for import fees, duties, and other charges?

You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local government agency to determine the extent of such charges prior to purchase. We cannot issue credit in cases where packages are not delivered due to non-payment of fees.

All transactions are done in USD (United States Dollar). We are not responsible for any exchange rate differences.

For an exact shipping charge quote, please email or call us with the products you intend to purchase.

TOLL FREE: 1-800-334-4580
LOCAL: 513-956-4900
FAX: 513-956-4910

Monday - Friday: 10:00AM - 6:00PM EST
Saturday: 10:00AM - 5:00PM EST
Sunday: 11:00AM - 5:00PM EST

Monday - Friday: 9:00AM - 6:00PM
Saturday: 10:00AM - 2:00PM
Sunday: Closed
(All hours are Eastern Standard Time)