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RETURN AND EXCHANGE POLICY

General Return and Exchange Info


Due to COVID-19 restrictions, we are experiencing a delay in processing returns. If you have shipped your item(s) for return, it usually takes 2—3 weeks for a credit to be issued. You will receive a confirmation email when your return is processed. Thank you for your patience.
  • Unused/unworn products may be returned within 30 days of receipt of order for full refund.
  • Any item(s) that are returned more than 30 days from date of receipt WILL NOT BE ACCEPTED.
  • Returns qualify as free if the overall value of the remaining order balance stays above $69.95. Otherwise, a $6.95 charge will be deducted when your credit is processed.
  • If you do not have a printer, please request by email that a return label be mailed to you. info@midwestsports.com
  • Free returns only valid in the continental United States.

Shoe Returns and Exchange

  • SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER'S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED).
  • Return shipments of 3+ shoes may be subject to return shipping fees.
  • Please ensure that shoes show absolutely no sign of wear or use (e.g. lint, fuzz, debris, hair) prior to returning to Tennis-Point.

Racquet Returns and Exchange

  • RACQUETS MUST BE RETURNED IN BRAND NEW CONDITION
  • Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle will be issued a full refund (excluding string).
  • Tennis-Point will NOT accept used racquets for return. Used racquets will be returned to the customer. The shipping cost of any used product and subsequent return of the product are the responsibility of the customer.

Apparel Returns and Exchange

  • APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
  • Items returned that do not comply with these guidelines will either be returned to the customer, or issued a Tennis-Point store credit, at the discretion of Tennis-Point. All shipping associated with the item will be the responsibility of the customer.

Court Equipment, Machines, Court Maintenance Items and Ball Returns

  • Returned Equipment, Machines, Court Maintenance Items or Balls are subject to a 20% restocking fee.
  • If you have questions, please call and speak with a customer service representative.