Monday-Friday: 9:00am - 6:00pm EST
Saturday: 10:00am - 5:00pm EST
Sunday: 11:00am - 5:00pm EST
Return and Exchange Policy
RETURN AND EXCHANGE POLICY
General Return and Exchange Info
Unused/unworn products may be returned within 60 days of receipt of order for full refund.
Any item(s) that are returned more than 60 days from date of receipt WILL NOT BE ACCEPTED.
Please include a copy of your original invoice, along with instructions regarding the reason for return or exchange. Items returned without an invoice will only be eligible for store credit, at the discretion of Tennis-Point.
We have included 1 return label for your convenience (valid in continental U.S. only). Returns with this label qualify as free if the overall value of the remaining order balance stays above $69.95. Otherwise, a $6.95 charge will be deducted when your credit is processed.
Shoe Returns and Exchange
SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER'S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED).
Return shipments of 3+ shoes may be subject to return shipping fees.
Please ensure that shoes show absolutely no sign of wear or use (e.g. lint, fuzz, debris, hair) prior to returning to Tennis-Point.
Racquet Returns and Exchange
RACQUETS MUST BE RETURNED IN BRAND NEW CONDITION
Any racquet that is returned in unused condition (no ball fuzz, scrapes on racquet or grommets, or plastic removed from the handle will be issued a full refund (excluding string).
Tennis-Point will NOT accept used racquets for return. Used racquets will be returned to the customer. The shipping cost of any used product and subsequent return of the product are the responsibility of the customer.
Apparel Returns and Exchange
APPAREL MUST BE RETURNED IN BRAND NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
Items returned that do not comply with these guidelines will either be returned to the customer, or issued a Tennis-Point store credit, at the discretion of Tennis-Point. All shipping associated with the item will be the responsibility of the customer.
