Customer Service Policies

1. Free Shipping Rules

FREE GROUND shipping on orders over $49.95.
(Offer valid in the continental U.S. only.) Limited time offer.

Estimated Ground transit times from Tennis-Point (ZIP Code 45241)
map

2. Free Return Shipping Rules

WE WILL NOT ACCEPT USED OR WORN MERCHANDISE.

General Return Info

Shoe Returns & Warranty Info

6 MONTH OUTSOLE SHOE WARRANTY PROCEDURE (Click for info)

Racquet Returns & Warranty Info

Apparel Returns & Warranty Info

Additional Return & Exchange Info

3. 7 Day Price Protection

Tennis-Point will match any advertised price by AUTHORIZED retail dealers on "in stock" items within 7 days. Call or email below for price adjustments. You may also reference the competitor's price in the comments field when ordering. We'll adjust the price before shipping your order. Should you find a product through one of our competitors for a lower price we will match their price, provided that they have it in stock in the same size and model and the competitors shipping costs are the same. We must have the item in stock as well (we are not able to price match on special orders).

*Does not apply to MAP policy products of all of our manufacturers including adidas, Wilson, Prince, Head, Nike, Babolat, Volkl, Dunlop, Yonex.

4. Satisfaction guarantee

Tennis-Point will reasonably do everything in our power to make you our happy customer. This includes free ground shipping as described above, free return shipping as described above and 7 Day Price Protection. If there is something we can do to better serve you, please do not hesitate, to let us know any suggestions to continue excellent service.

Tennis-Point Supply
11613 Reading Rd
Cincinnati, OH 45241


Toll Free: 800-334-4580
Local or International: 513-956-4900
Fax: 513-956-4910
email: service@tennis-point.com

STORE HOURS:
Monday-Friday: 10:00am - 7:00pm EST
Saturday: 10:00am - 6:00pm EST
Sunday: 11:00am - 5:00pm EST

OFFICE HOURS:
Monday-Wednesday: 9:00 AM - 8:00 PM EST
Thursday - Friday: 9:00 AM - 7:00 PM EST
Saturday: 10:00 AM - 6:00 PM EST
Sunday: 10:00 AM - 5:00 PM EST

Provided by Yahoo! Maps

Customer Care Hours:

Monday-Wednesday: 9:00 AM - 8:00 PM EST
Thursday - Friday: 9:00 AM - 7:00 PM EST
Saturday: 10:00 AM - 6:00 PM EST
Sunday: 10:00 AM - 5:00 PM EST

email: service@tennis-point.com