Account details:

HypoVereinsbank

Swift/BIC-Code: HYVEDEMM344
IBAN number: DE08480200860364327730


Advanced payment:

Advanced payments are very popular for all customers who exactly know what they want. The great advantage is that you just look forward to your goods as soon as you have paid them. Customers who live true to the motto "there's no time like the present" love this payment method.


Credit card:

Credit card payments are one of the most popular payment methods in the internet. We use an integrated form of VR-ePay to handle credit card payments in our online shop. You do not have to register. Furthermore, your credit card data are not saved but only used for the payment process. We only accept VISA, EuroCard/MasterCard and American Express.
The commission of the appropriate credit card institute to collect the invoice amount is immediately done after having shipped the goods.


Paypal:

Payments via Paypal are especially known from Ebay. Thus, this payment method is mostly done by Ebay users.


directebanking.com:

directebanking is the direct transfer method of the Payment Network AG. By using directebanking.com you simultaneously enter a transfer in your online banking account while ordering. The merchant receives a real-time confirmation after finishing directebanking.com. Thus, he can immediately send in-stock products and digital goods - you receive your goods faster.

directebanking.com meets the strict online-banking safety standards and disposes of a TÜV quality certified data security. You do not have to register, a credit card is not necessary. You just pay directly with your online bank account.

Conditions of the conversion rights

• In addition to the legal right of revocation, we provide the opportunity to exchange one or more products which you do not like or which do not fit.
• Your conversion right exists for 14 days. This period starts the day after receipt of the goods.
• If you do not enclose an exchange return form (see below) to the returned goods, we assume that you exercise your right of revocation.
• Please note that you have to bear the sending costs and the shipping risk in case you make use of the conversion right (in comparison to the legal right of revocation).
• If you exercise your conversion right, the goods have to be packed originally (if the goods had been sent in an appropriate packaging), completely, unused (if the goods were new ones) and undamaged. This does not affect your legal rights if the goods were already damaged on delivery.
• Please note that we cannot accept goods that are not prepaid.
• If the purchase price of the returned good is higher than the purchase price of the new product, we compensate the differential amount via bank transfer within one week after having shipped the new product. Please enter your bank details on the conversion return form.
• If the purchase price of the returned good is lower than the purchase price of the new product, please transfer the differential amount to our bank account. We will send you an email containing our bank details when you have exercised the conversion right. Within Germany we will issue a new invoice.
• Naturally, your legal right of revocation remains unaffected from your conversion right.

Procedure:

• If you want to make use of your conversion right please download our return form. Chose your order, select the articles you want to return and click on print return form. Afterwards, send your articles you want to exchange together with the return form to the following address:

Tennis-Point GmbH
Hans-Böckler-Str. 29-35
33442 Herzebrock-Clarholz
GERMANY
 
Fax: +49 5245 / 8353 - 200
Email: info@tennis-point.com
 

• If all conditions of the conversion rights are complied (see above), we will send you the desired articles afterwards.

We thank you for your visit on www.tennis-point.com and for your interest in our company, our products and our webpages. The protection of your privacy is important for us. Therefore, please read the following information:

1. Anonymous data collection

Principally, you can surf on our webpage without indicating your name or other personal data. We only save the name of your internet service provider, the webpage from which you visit our homepage and the name of the requested file. This information is only analysed for statistical reasons and serves for the improvement of our offers. You as user remain completely anonymous.

2. Collection and execution of personal data

Personal data is only collected if you enter it for the settlement of a contract or at the creation of a customer account or for the registration to get our email newsletter. This data is only used for the settlement of the contract and for the execution of your inquiries. After the complete settlement of the contract and the complete payment of the goods, your data is saved considering storage periods in terms of commercial and tax laws. After the expiration of this period, the data is deleted.

After the contract settlement, your email address is only used for advertising purposes in form of our newsletter if you had agreed in the following:

"Subscribe newsletter" in the order process
"Enter newsletter" via the online form

You are able to unsubscribe from the newsletter at any time via the link in the newsletter or by informing us with an appropriate message. We immediately delete your email address after the deregistration.

3. Tansfer of personal data

If it is necessary for the order process it can be possible that your entered personal data are transferred to the transport company which is charged with the shipping.

If we make an advance payment, we reserve the right to make a credit assessment to maintain our interests. In the context of legal regulations a data exchange with the following service providers takes place:

Schufa Holding AG
Hagenauer Straße 44
65203 Wiesbaden

InfoScore Consumer Data GmbH
Rheinstr. 99
76532 Baden-Baden

Apart from that a transfer of your personal data to a third party is excluded.

4. Cookies

Our online shops use "Cookies" to improve and to secure our internet presence - for example to increase the navigation on our platform. Furthermore, cookies help us to analyse the frequency of our webpage views and the general navigation. Please note that some of these cookies are transmitted from our server to your system. In most cases these cookies are so called "Session -Cookies". Session cookies are deleted automatically from your harddisk after your visit of our shops. Naturally, you can deny cookies at any time if your browser allows it.

5. Service of Econda

For the adequate design and for the webpage optimization, solutions and technologies of the econda GmbH (www.econda.de) are used to collect and save anonymised data. Furthermore, user profiles are created from this data by using pseudonyms. These pseudonyms do not match with the data of the user. Visitors of the webpage can contradict to this data collection and data storage at any time contradict here.

6. Further information and contacts

You have a right of free information about your saved data. If necessary you have also the right of a correction, stopping or cancellation of this data. If you have any further questions concerning the collection, execution or usage of your personal data, do not hesitate to contact us. The same applies for correction desires concerning your personal data and for revocation of agreed consents. You will find the contact address in our company details.

Conditions of "30-days-money-back-guarantee"

1. Beyond the legal right of revocation, we guarantee an additional right of withdrawal: you are able to revoke your contractual statement within 30 days within the rest of Europe in text form (e.g. letter, fax, e-mail).
2. The extended 30 day-period begins with the expiry of the legal cancellation period of 14 days. In order to maintain the extended 30 day period the timely sending of the withdrawal is sufficient.
3. Please send the withdrawal to: Tennis-Point GmbH, Hans-Böckler-Str. 29-35, 33442 Herzebrock-Clarholz GERMANY, Fax: +49 5245 / 8353 - 499, e-mail: info@tennis-point.com
4. If you make use of the extended right of withdrawal, the goods have to be packed originally (if the goods had been sent in an appropriate packaging), completely, unused (in case the goods were new ones) and free of damage. Your legal warranty claims are excluded from this if the goods had already been damaged on delivery.